A Weekly Index

The Call Forwarding Failure Index

The Call Forwarding Failure Index

The Call Forwarding Failure Index

Robin answers your calls through carrier call forwarding. When forwarding breaks, the caller’s audio never arrives - the call connects, then goes nowhere. We measure how often that happens, per carrier, every week.

Robin answers your calls through carrier call forwarding. When forwarding breaks, the caller’s audio never arrives - the call connects, then goes nowhere. We measure how often that happens, per carrier, every week.

Robin answers your calls through carrier call forwarding. When forwarding breaks, the caller’s audio never arrives - the call connects, then goes nowhere. We measure how often that happens, per carrier, every week.

Updated August 20, 2026 · Refreshed weekly

Latest carrier readings from August 20, 2026.

Tracked metric

No caller audio

Current outlier

Airtel · 42.4%

Cadence

Updated weekly

Forwarding failure rate by carrier

Forwarding failure rate by carrier

Vi leads at 53.8%, followed by BSNL / MTNL at 52.0%. Airtel is at 42.4% and Jio at 28.5%. Bars use a true 0–100% scale.

Vi leads at 53.8%, followed by BSNL / MTNL at 52.0%. Airtel is at 42.4% and Jio at 28.5%. Bars use a true 0–100% scale.

% of answered calls where caller audio never reached Robin

% of answered calls where caller audio never reached Robin

Airtel

Large sample

30% baseline

30% baseline

42.4%

42.4%

↑ 12.1 pts

↑ 12.1 pts

Jio

Large sample

30% baseline

30% baseline

28.5%

28.5%

↑ 7.6 pts

↑ 7.6 pts

Vi

Medium sample

30% baseline

30% baseline

53.8%

53.8%

↑ 31.7 pts

↑ 31.7 pts

BSNL

Small sample

30% baseline

30% baseline

52.0%

52.0%

↑ 21.6 pts

↑ 21.6 pts

Higher failure rate

Higher rate

~30% shared baseline

What counts

A forwarded call that Robin answers, but where no caller audio ever arrives. The caller hears ringing or silence. The call goes nowhere.

Data source

Measured across engaged calls handled by Robin in the trailing period, grouped by carrier. Sample sizes vary, so smaller samples should be read loosely.

Update cadence

Rates are recomputed and published weekly. The date above tells you exactly which week you’re looking at.

The full story

Why call forwarding fails in India, and who it fails most

Why call forwarding fails in India, and who it fails most

How forwarding actually works at the network level, why nearly a third of forwarded calls lose audio, and what we’re doing about it.

Read the report

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